All data submitted to this website is collected, process and stored by Wilson Leisure Limited, which is the parent company to Lakeside Holiday Park. We are the “data controller,” meaning we determine what data is collected by this website and what it is used for.
Our registered company number is 3054402 and our registered office address is as follows:
Century House, Peninsula Park, Rydon Lane, Exeter, EX2 7XE.
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available throughout our website and at every point where personally identifiable information may be requested.
All our data collection, processing and storage systems – including our website – are designed to comply with the following data protection and privacy regulations:
As part of the above regulations, we process your personal data in according to the following six data protection principles. Data must be:
As “data controller” we are accountable for any non-compliance with the above principles and regulations.
Site Visitation Tracking
To help improve the quality of our online services, we track how people interact with our website, so we can identify what is working well and what isn’t for our users. They also help us offer better marketing materials to users via Google AdWords.
Although these services record data such as your geographical location, device, internet browser and operation system, this data cannot be used to identify you. These services do also track your device’s IP address – the unique number that identifies your device online – however, none of the services we use provide us access to this data; meaning that you stay completely anonymous.
For further information on how to manage your cookies using a specific browser or device, please click the appropriate link below:
The above data may also be accessed by our third-party marketing provider, Creative Insight Limited. We use Creative Insight Limited to undertake some of our marketing activities, including the analysis of our site visitation tracking data. Creative Insight Limited is only provided access to data required to undertake their role as our marketing services provider.
We use the following site visitation tracking services:
Contact and Enquiry Forms
If you decide to contact us via one of the contact forms found on our website, such as the one found on our contact page, any data entered on such forms will be collected into an email and sent to us using the Simple Mail Transfer Protocol (SMTP) as well as being saved onto our servers.
Data sent and collected by our contact forms are protected by SSL encryption, meaning your data is encrypted during communication and storage.
The above data may also be accessed by our third-party marketing provider, Creative Insight Limited. We use Creative Insight Limited to undertake some of our design and management activities, including the design and management of our website and blog. Creative Insight Limited is only provided access to data required to undertake their role as our marketing services provider.
Once you send us an e-mail, the message and associated personal data will remain in our possession until we decide that we no longer require the information – this is usually after we have read/ replied to your message.
If you choose to join our mailing list (we will only add you to our mailing list if you consent to us doing so) then your e-mail address will be passed on to Campaign Monitor, who is our third-party e-mail marketing service provider. The data you provide will not be stored on our servers, in our database or on any of our internal computer systems.
We may also pass your e-mail data on to our third-party marketing provider, Creative Insight Limited. We use Creative Insight Limited to undertake some of our marketing activities, including designing, management and sending our marketing e-mails. Creative Insight Limited is only provided access to data required to undertake their role as our marketing services provider.
Your data will remain with Campaign Monitor, if we continue to use their services or until you request removal form the list. You can remove yourself from the list by using the unsubscribe link contained in all our marketing emails, or by requesting removal via an email see section 10. Please ensure that you include the e-mail you used to sign-up to our mailing list in the first place.
If you are under the age of 16 you MUST obtain parental permission prior to joining our mailing list.
We will not add you to any lists that you have not actively signed up for.
Invoices and Bookings
If you choose to make an online booking with us then the personal details associated with your booking reference, such as name, address, contents and value will be stored on our servers. We will not, however, store any of your payment details – such as your credit or debit card number – as this information is processed by Prophet Booking and Sage Pay, our third party booking and payment processors.
*This data will remain with us for the period required by HM Revenue and Customs (HMRC) in line with their Records Management and Retention and Disposal Policy. This period currently stands at six years after the end of the current year (six years + one year). After this time, should you wish to have the data associated with your booking removed from our database, please contact us using the contact details in section 10 – and provide any information that could be used to identify your invoice(s) or booking(s).
If you are under the age of 16 you MUST obtain parental permission prior to making a purchase on our website.
We will not use this information to contact you for marketing purposes.
Recruitment and Employment
If you apply to work at Wilson Leisure Ltd, we will only use the information supplied to process the application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Disclosures and Barring Service, we will not do so without informing you beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be held for 3 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain depersonalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment with the Company, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Wilson Leisure Ltd has ended, we will retain that data for a period no longer than 6 years and then delete it.
We will not use this information to contact applicants or current and past employees for any marketing purposes.
We are fully committed to ensuring your information and privacy are protected in accordance with your rights under Data Protection Act and General Data Protection Regulation.
We are committed to protecting the data we hold about you and ensuring it is secure, private and confidential. We have put in place robust technical, physical and managerial controls to protect the confidentiality, integrity and availability of information we hold about you.
We use computer safeguards such as firewalls and data encryption and, where possible, physical barriers to keep your personal data safe
We do not ordinarily encrypt emails sent out in the course of our work. We do however, always consider what information is being sent by email and, as part of our approach to data protection, consider any additional protection that may be required to keep your data safe.
We will not transfer any of your information outside the European Economic Area without ensuring the information is given an adequate level of protection under the DPA and GDPR.
We cannot guarantee the privacy of personal information you transmit over the web or that may be collectable in transit by others, including third-parties who provide services to us, we do, however, consider data protection requirements when choosing our third-party suppliers.
We use Creative Insight to host our website. Apart from our SSL certificate that encrypts data sent to and from the website, the hosting service provided by Creative Insight offers further security measures to protect our data:
To provide the best possible service, we use several third-party companies to process personal data on our behalf. These companies have been carefully selected to ensure that they meet both our own stringent data protect values as well as the regulations laid out in section 2. We will not provide data to companies who do not meet the GDPR standards, nor will we ever sell your data to a third party.
Our third-party data processors are as follows:
You have the following rights in relation to your personal data:
Withdrawing your consent: You have the right to request that we delete any of your personal data that we have collected and currently store and process if you withdraw consent. However, (see page 4 *Invoices and Bookings) this can be refused or held longer i.e. our financial records for HMRC or circumstances that require us by law to keep records.
We will not use this information to contact you for marketing purposes or any other purpose not directly related to your enquiry.
If you want to make a complaint regarding our collection, processing and storage of your personal content, you can contact us by the contact details in section 10.
If you are not satisfied with our response to your complaints or believe that we are processing your data in an unlawful way, you are within your rights to escalate the issue to the to the UK’s data protection authority – the Information Commissioner’s Office (ICO).
If an unlawful data breach of this website’s database or the database(s), or any of our third-party processors, does occur and it is apparent that identifiable personal data stored has been stolen, we will inform all relevant persons and authorities within 72 hours of the breach.
Sara Batt – firstname.lastname@example.org / Wilson Leisure Ltd, Lakeside Holiday Park, Westfield Road, Burnham-on-Sea, Somerset. TA8 2AE. Phone: 01278 792222
Click on an upcoming event to read more...
Depending on the event you are organising, there are two ways of hiring the venue. We have DAY HIRE which is suitable for trade shows, conferences or meetings where you do not require the room into the evening.
EVENING HIRE is for functions that require the room after 6pm but also includes the use of the room during the day for setting up and preparation. If your event runs between both sessions then the evening hire option will cover the complete day.Details & Prices